Frequently Asked Questions

Everything you need to know about shopping at Official Site.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to trace your package through our carrier's website.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.

Do you ship internationally?

Yes, Official Site ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How should I care for my garments?

To ensure longevity, we recommend following the care instructions on the inner label. Most of our pieces prefer a cold wash and air drying to maintain fabric integrity.